Support

MagicalTracker is made by one person. Email reaches a real human, and usually within a couple of days.

When reporting a problem it helps enormously to include your iPhone model, your iOS version, the app version from Settings, and what you were doing when it happened.

Common questions

Something in the app is wrong — a closed restaurant, a bad link, the wrong park: Please tell us. Every venue screen has a Report an Issue button, or email us directly. Disney changes things constantly and corrections from people actually in the parks are the fastest way we hear about it. data@magicaltracker.com
How do I manage or cancel my subscription?: Subscriptions are handled by Apple, not by us. On your iPhone open Settings, tap your name, then Subscriptions. Deleting the app does not cancel a subscription. Refund requests also go through Apple — we are not able to issue them.
How do I delete my account?: In the app, go to Settings and choose Delete Account. This permanently removes your account and everything in it — visits, ratings, trips, notes and photos. Export your data first if you want to keep a copy. You can also email us and we will do it for you. privacy@magicaltracker.com
Does it connect to My Disney Experience?: No, and it will not. Disney provides no public way for apps to read your plans, and the only alternatives would require handing over your Disney password. We are not willing to ask for that. Trips and dining are entered manually.
I have a feature request: Send it. The roadmap is genuinely shaped by what people ask for, and early requests carry the most weight.

Privacy and terms

Read what we collect and why in the Privacy Policy, and the rules of the road in the Terms of Service.